shipping, privacy and t&c policies
ORDERING FROM OCASIOCASA MUSEUM
We offer free shipping on all orders $100 and above
flat rate shipping of $4.95for orders of $99.99 or less
tracking for every shipment and package everything with care
Each item in the Rabbit Howls Gift Shop is either prepared in-house at our SW Florida studio or printed to order by our trusted printing partner. Because of this, items may arrive separately.
Below you’ll find details about shipping timelines, packaging, and returns so you know exactly what to expect when ordering from us. Thanks for supporting our art studio.
SHIPPING
Art Prints & Stickers
Art prints and stickers are printed, packaged, and shipped directly from our home base in sunny Southwest Florida.
Printed, packaged and shipped within 3 business days
Sent via USPS Ground Advantage (3–5 business days)
Tracking included with every order
Art prints are packaged in sturdy stay-flat mailers and protected between cardboard to help ensure they arrive safely.
T-Shirts
T-shirts are printed to order and shipped by our printing partner. Each shirt is made just for you.
Estimated delivery: 5–11 business days total
This includes printing, fulfillment, and shipping time
Tracking included with every order
Your shirt may ship from their printing locations in Texas or North Carolina.
Multiple Items
If you order a mix of items such as a shirt and a print, they will arrive in separate packages and possibly on different days. This is normal.
Tracking
You’ll receive a tracking number by email as soon as your order ships so you can follow its journey.
Questions
If you ever have a question about your order, just reach out. We're a small studio and we're always happy to help.
RETURNS
We want you to be happy with your order! If something isn’t quite right, such as damaged, missing, or incorrect items, contact us within 7 days of delivery, and we'll guide you through the next steps. We're here to help.
Regarding T-shirts - they are made to order, every shirt is made specifically for you after you place your order. Since each shirt is created individually by our printing partner, we are unable to exchange sizes. However, there is a sizing guide with every T-shirt listing to help you choose the best fit for you.
COOKIES / PRIVACY
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Analytics
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Artwork Archive
To show our art collections we embed our portfolio from ‘Artwork Archive’---our artwork inventory management system. You can read their Privacy Policy here.
Visitor data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us. We also provide this information to Shippo, our shipping service provider, so we can ship your order to you. You can read their privacy policy at https://privacy.goshippo.com/policies?name=privacy-notice
Our payment processor, Stripe, will also collect payment information from you. You can read their privacy policy at https://stripe.com/privacy
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
For Custom Merchandise
We use Printful, a third-party service, for fulfilling custom merchandise orders. Printful handles the production, packaging, and shipment of products. After you place an order, your order details are automatically sent to Printful for fulfillment.
These details include your:
Billing and shipping address
Details relating to your purchase (for example, product dimensions)
Email address
Name Phone number
We share this data with Printful for the purpose of producing and delivering your products. We recommend reviewing Printful’s privacy policy to understand how they process the data they receive.
For taxes
When you make a purchase from us on this website, we use Squarespace as our commerce platform. Squarespace makes use of Stripe, a third-party service provider, to power automated tax calculations. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, Product Tax Codes for the items purchased)
Name
Stripe may also receive personal information and process it in accordance their privacy policies
For website visitors
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We provide your contact information to Squarespace, our website hosting provider, so they can send these emails to you on our behalf and help us manage our relationship with you.
Squarespace Payments
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
TERMS & CONDITIONS
Welcome to Ocasiocasa Museum. By visiting this site, wandering its halls, or making a purchase, you agree to the following terms.
1. Who We Are
Ocasiocasa Museum is the creative work of Jeff & Dale Ocasio, artists based in Southwest Florida.
If you need to reach us, you can contact us at:
art@ocasiocasa.com
239-410-7463
2. Acceptance of Terms
By using this website, you agree to follow these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.
If you don’t agree, please refrain from using the site.
3. Use of This Website
You agree to use this site in a respectful and lawful way. This means you won’t:
Attempt to interfere with the site’s functionality
Use the site for fraudulent or harmful purposes
Copy, scrape, or exploit content without permission
Think of it as visiting a small, peculiar museum: look around all you like, but don’t pocket the exhibits.
4. Products, Orders & Payments
We offer original artwork, prints, and made-to-order items.
All prices are listed in USD
We accept payment methods made available at checkout
Orders are subject to availability and acceptance
For full details on shipping timelines and returns, please refer to our Shipping and Returns policies.
5. Intellectual Property
All content on this site—including images, artwork, text, and designs—is the property of Jeff and Dale Ocasio and is protected by copyright laws.
You may not reproduce, distribute, or use our content for commercial purposes without permission
Sharing for personal, non-commercial use (like social media, with credit) is welcome
In short: admire freely, borrow carefully, and don’t sell what isn’t yours.
6. Disclaimer
We do our best to keep all information accurate and up to date, but we cannot guarantee that everything on the site is free of errors or omissions.
Use of this site is at your own discretion.
11. Limitation of Liability
To the fullest extent permitted by law, Ocasiocasa Museum is not liable for any damages resulting from your use of this website or from products purchased through it.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, United States.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date.